elastix 1.3 with sugarcrm 4.5.od
Cannot get the click to dial work work in contacts, doesn't even show the phone icon. Anyone have this working? Here are my setting under System Settings:

Asterisk® / VoiceRD®
Enable Asterisk / VoiceRD Integration? (checked)
Asterisk Server:192.168.0.240
Asterisk Port:5038
Asterisk Username:501
Asterisk Secret:xxxxxx
Asterisk Context:from-internal
Asterisk Prefix:9
Asterisk Phone Icon: (checked) but no icon appears??
Asterisk Popup Timer: 20

There is no info at Sugars website on setup.

Any help would be greatly appreciated.

Username / Secret are wrong, check in /etc/asterisk/managers.conf and the related files

You're establishing a connection to the AMI, not as an Ext but as an Asterisk Administrator. The usernames / passwords you can use are in managers*.conf

Or, you can add a new entry, just make sure you dont allow more than you have to

I see the password (secret) in the file. Would the user name be admin?
Can I change the secret?

I made the changes and did a restart and still no phone icon for click to dial from the contacts.

ok I have the phone icon by the contacts phone number. When I click the icon the pop opens and says dialing 9+ 775-4321 but it doe not dial out. here is the log:



[root@host ~]# asterisk -rvv
Asterisk 1.4.22-rc5, Copyright (C) 1999 - 2008 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
== Parsing '/etc/asterisk/asterisk.conf': Found
== Parsing '/etc/asterisk/extconfig.conf': Found
Connected to Asterisk 1.4.22-rc5 currently running on host (pid = 14113)
Verbosity is at least 3
-- Remote UNIX connection disconnected
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Connect attempt from '192.168.0.240' unable to authenticate
== Connect attempt from '192.168.0.240' unable to authenticate
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Connect attempt from '192.168.0.240' unable to authenticate
-- Remote UNIX connection
-- Remote UNIX connection disconnected
host*CLI>

For AMI users and passwords have a look at /etc/asterisk/manager.conf (and also the rest of manager*.conf)
The admin default password is elastix456

Thats because the user "admin" can only be logged in-as from the box its running on. Whilst SugarCRM is hosted on the Elastix box, its probably initiating the connection to the AMI from your PC on port 5038

change:
[admin]
secret = elastix456
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user
To:
[admin]
secret = elastix456
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0 192.168.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user

We've gone and created individual accounts for our additional applications in /etc/asterisk/manager_custom.conf

Hope this helps


Chill.

tbooth, try the following:
1. login into sugar crm
2. click on: "Admin" -> system settings
3. put the following info:
Enable Asterisk / VoiceRD Integration?: ON
Enable Asterisk / VoiceRD Pro Version: OFF
Asterisk Server: localhost (since sugar crm is on the same elastix server)
Asterisk Port: 5038
Asterisk Username: admin
Asterisk Secret: elastix456
Asterisk Context: from-internal
Asterisk Prefix: leave it blank...
Asterisk Phone Icon: ON
Asterisk Popup Timer: 20
4. save button
5. click on: "My Account"
6. edit button, put the following info:
Asterisk Phone Extension: 503 (this is my extension, no need to set the protocol)
7. save button

I am follow your step by step rule
How can I test click and dial
Where can i start ?
Thanks
Terry

Hi,
To start testing, login into sugarcrm web interface and on the left shortcut area click on "create contact", and then fill up the basic information of your contact (name, phone number,etc). Just take into account that the phone number should match with the outbound rules that you have already defined on the Elastix web interface