Hi to everyone,

I have elastix 1.6-12 installed. My problem is:

1. How can i add additional dial statuses aside from those default dial statuses?
2. How can i tag the calls manually right after the call or after call hangup?

Normally, elastix will tag automatically those calls like ANSWERED, NO ANSWER, BUSY, etc.. But i need to add extra statuses and tag those call manually. Is there a way to it?

Any help will be appreciated. Thanks in advance!

Hi and welcome to our Elastix Forum.

I don't know if it's possible. For me, it's included into the protocol SIP V2, so.....
Maybe it's possible to change the devstat status (custom dev stat).
About that, it seems that DEVSTATE is replaced by DEVICE_STATE

Can you give us an example please?

Regards

Hi danardf, thank you for the quick reply..

Actually i like to add some call dispositions aside from those default dispos by elastix like "CALLBACK", "DNC or Do Not Call", etc. to be able to use for tagging calls

normally if the campaign is in autodial and after i received a call, elastix will automatically tag the calls like if the call is being answered, elastix will tag it as "ANSWERED" and if it is busy, elastix will tag it as "BUSY" and so forth.

Is it possible to manually tag those calls? I mean I will do the tagging like i will tag my received call as "CALLBACK" so i will choose my added dispo "CALLBACK or DNC". The manual tagging will be done right after i hangup the customer.

Thank you again.

Ok, so it's only for the Call Center database.
If a call is not answered, or is busy, you would like to do a choice with "DNC" or "CallBack". and if it's "DNC" then add the phone number into the DNC list?

Regards

Otherwise, you have this link to add your custom SIP header.
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Yes it's only for the call center database.

Another yes to select a DNC status if the customer dont want to be called his number again and will be added to the DNC list.

In this case, maybe create a postfix to send a SQL request into the Call Center database. Like that, that can be possible.

ok so can you please give me just a little idea on how to create a postfix? just to start with..

Thanks again!

Good question.

I don't know really, but you can start to look at every files features.conf
Look at this link :
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It seems that you can make some custom features.

Let me know.

thank you for the tip. ok i'll try your suggestion. i'll give you a feedback for the result.

thanks again